Refund policy

30-day money-back guarantee

We want you to love your FlipSteep bottle. If you're not happy, contact us within 30 days of delivery and we'll make it right.

Damaged or defective items
Glass can occasionally break in transit. If your bottle arrives damaged or defective, email us within 7 days of delivery at andrey.pedonenko@gmail.com with your order number and a photo of the item and packaging. We'll send a free replacement or issue a full refund, whichever you prefer. You don't need to send the damaged item back.

Change of mind
You can return an unused item in its original packaging within 30 days of delivery. Email us first with your order number and we'll send you the return address. Once we receive the item, we'll refund the full purchase price to your original payment method. Return shipping costs are paid by the customer, unless the item was damaged or defective.

Refund timing
Approved refunds are issued within 5 business days. Your bank may take a few additional days to show the credit.

Lost parcels
If your tracking shows no movement for 10 business days, or your order hasn't arrived within 30 days of shipping, contact us and we'll reship your order or refund you in full.